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At Marketish Hub, we strive to ensure that you are completely satisfied with your purchase. However, in the event that you receive a defective or damaged product, we have established the following refund and returns policy.
Video Proof Requirement
To initiate a return or exchange, customers must provide video proof of the parcel upon delivery. This video should clearly show:
- The condition of the parcel when received.
- Any visible damage or defects in the product.
This step is crucial for validating your claim and facilitating a smooth return or exchange process.
Exchange Policy
If you receive a product that is damaged or defective, you may request an exchange within 7 days of receiving your order. To do this:
- Record a video showing the damage or defect.
- Contact our customer support at support@marketishhub.com with your order number, a description of the issue, and the video proof.
Upon verification of the claim, we will process the exchange for you at no additional cost.
Return Policy
Returns are only accepted in exceptional cases, such as:
- You received the wrong item.
- The item is not as described on our website.
To request a return:
- Please contact our customer support within 7 days of receiving your order.
- Provide your order number and a brief explanation of the issue.
Please note that the item must be in its original condition, unused, and in the original packaging. Shipping costs for returns will be borne by the customer unless the return is due to our error.
Non-Returnable Items
The following items are non-returnable:
- Cosmetics that have been opened or used.
- Items marked as final sale.
Refund Process
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is approved (if applicable), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to reflect in your account.
RTO (Return to Origin) Policy
At Marketish Hub, we aim to provide a seamless delivery experience. Please review our Return to Origin (RTO) policy, which applies if a customer fails to accept delivery of their order.
- Definition of RTO: RTO refers to instances where an order is returned to us by the courier due to the customer being unavailable, refusing delivery, or providing incorrect/incomplete address details.
- Customer Unavailability: If a customer is unavailable during delivery attempts, our courier partner will make attempt to deliver the package. If delivery is unsuccessful after these attempts, the order will be marked as RTO and returned to our facility.
- Refund Policy for RTO Orders: If your order is returned due to non-delivery, we will process a refund after deducting the Standard Delivery Cost based on your order size. The delivery cost is calculated by the company and varies depending on the dimensions and weight of the order.
- Refund Timeline: Refunds for RTO orders will be initiated within 14-30 business days after the returned package is received and inspected at our facility. The refund will be processed to the original payment method used during the purchase.
- Communication & Tracking: Customers will receive email and SMS notifications regarding delivery attempts and RTO status. We encourage customers to track their orders and ensure availability to avoid RTO charges.
- Address Verification: To prevent RTO occurrences, please ensure that the shipping address and contact details provided at checkout are accurate and complete.
- Contact Us: For any questions or concerns regarding RTO or refund processing, please contact our customer support team at [Your Contact Information].
By placing an order with us, you agree to the terms outlined in this RTO policy.
Contact Us
If you have any questions or need further assistance regarding our refund and returns policy, please reach out to us:
Marketish Hub
Email: thefmcgcompany@marketishhub.com
Thank you for choosing Marketish Hub! Your satisfaction is our priority.
